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Stay at home to stop coronavirus spreading

ALL PATIENTS AGED OVER 11 YEARS OLD MUST WEAR A FACE COVERING THAT ADEQUATELY COVERS THE NOSE AND MOUTH WHEN ATTENDING THE HEALTH CENTRE  

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice about getting medical help at home.

Antibody testing is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune. 

Routine Appointments

You can see your doctor during surgery times by making an appointment with reception.

The Medical Centre is open from 8.00am to 6.30pm Monday to Friday.  Please contact the receptionist either by telephone on 01473 213261 or by calling into the Surgery.

We are asked by the Department of Health to offer appointments for a health care professional within 24 hours and a doctor within 48 hours.  Whilst we do continue to offer booking beyond 48 hours this requirement does mean that the options are more limited than before.

Same Day Appointments

A health care professional will see and assess you within 24 hours if you feel this is needed.  However, you may not be able to see your usual doctor.  Timing for routine appointments does not include Saturdays, Sundays or Bank Holidays.  Should you find it difficult to attend a weekday appointment, you maybe able to book for a Saturday morning clinic with a Doctor.

GP+ extended Hours Appointments

GP+ Appointments Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Telephone Advice

We take urgent calls at any time; otherwise we will phone patients back at a convenient time or after surgery.  Very often a telephone consultation with a doctor can avoid the need for a trip to the surgery.

Please leave your telephone number and brief details about the call with our receptionist and a doctor will phone you back.

Chaperones

There may be times when you would feel more comfortable with a chaperone in the room during your consultation with the doctor.  If this is the case please do not hesitate to ask, your doctor will be happy to arrange this immediately.

Interpreters

Those unable to speak and understand English are encouraged to come in with an English speaking friend or relative to translate; when this is not possible the surgery has access to interpretation services through Language Line (www.languageline.co.uk). Please advise reception that you need a double-appointment if your appointment will require a translator.

Cancelling Appointments

If you are unable to keep an appointment please let us know so that it can be made available for another patient.  If you are late for your appointment you may be asked to rebook for another time in order to minimise waiting for other patients.  For training purposes telephone calls to and from Reception may be monitored.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website