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GOV.UK: coronavirus – guidance and support
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Local outbreak advice.
Orchard Street Health CentreIpswichSuffolk, IP4 2PZTel: 01473 213261
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.
If you need help or advice not related to coronavirus:
Read more advice about getting medical help at home.
Antibody testing is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals. We will keep you updated as to when this test is available to wider staff and patient groups. Meanwhile, please may we request that you do not ask your GP about availability. Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.
Our standard opening hours are:
Monday - Friday 08:00 - 18:30
Saturday 08:30 - 12:30
Saturdays are for pre-booked appointments only – our telephone lines are not open.
Afternoons from 1:30pm until the following morning at 8am for staff training:
Wed 2 December
Wed 10 February 2021
Wed 10 Mar 2021
Bank Holidays all day closures:
Upcoming bank holidays in England and Wales 2021
Above information in alternative languages:
Provided by: Suffolk County Council
If your child is ill during COVID-19
School flow chart for suspected COVID-19
COVID-19 absence: A quick guide for parents/carers
Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.We have the following advice for our patients:If you have been told your blood test is urgent, please attend your booked appointment without delayIf you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the testWe appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We understand this may cause some concern and worry – if any patients would like to talk us, we would encourage them to get in directly with the practice.
Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.
We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT).
Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.
We have the following advice for our patients:
We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated.
We understand this may cause some concern and worry – if any patients would like to talk us, we would encourage them to get in directly with the practice.
This means that both practices will use the same reception desk located the front entrance of the building and staff from both practices will be able to book appointments and access information related to patients registered with both practices.
Whilst things might look a little different at reception, this will not change your ability to book appointments and see your doctor in the usual way.
Staff from both practices are trained in maintaining confidentiality and will work together to ensure that your health record remains secure and will still only be accessed by or shared with staff that need it for your care.
Did you know you can self-refer to a number of services without seeing your GP?
These include, physiotherapy, podiatry, quitting smoking, getting active, losing weight, sexual health, contraceptives, anxiety/stress/low mood. Visit our self-referral page to find out more: Self-referrals
Medical Equipment Every Home Should Have
In order of importance:
Available from high st chemists and on-line
Other than the essential thermometer, there are two pieces of medical equipment that we recommend for the home: a Blood Pressure Monitor and Pulse Oximeter. These three machines together will give the vital information needed to help your doctor advice you should you become ill.
My Care Record enables health and care professionals to access information about you to improve your care.Providing you with:• Better co-ordinated and seamless care• Quicker diagnosis and treatment• Less paperwork and less repetition• Fewer unnecessary clinical tests• More accurate prescriptions• More time to spend on clinical care
For more information, including the Privacy Notice, please visit the My Care Record website